tom-bag by Fabiola is a small company whose orders provide many African artists with income. Even with a small staff, tom-bag by Fabiola maintains accountability with artists by visiting groups in person at least once yearly. These important face-to-face sessions allow us to:

• confirm that payments are being received and properly allocated to individual artists
• discuss problems, implementation of new designs and strategies for future development
• conduct training sessions with export agents, team leaders and artists to further streamline operations, increase production capacity and reduce errors
• emphasize tom-bag by Fabiola ongoing commitment to each artist’s or group’s success

tom-bag by Fabiola  supplements yearly visits in a variety of ways.

• Cooperative arrangements with in-country development organizations and NGOs allow us to check in with working craft producers year-round.
• Digital communication allows us to communicate important information in a timely fashion. Email, What’sApp and Zoom keep us in touch around the clock.
• Cooperative online ordering systems viewed and edited by U.S. staff and African producers significantly reduce errors, and keep producers educated about the status of payments and shipment deadlines.
• Reporting successes, design ideas and upcoming visits by email and text maintains a positive atmosphere that welcomes producer involvement.