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Customer Care

Our Commitment to You

Thank you for visiting our online wholesale catalog. We’ve worked tirelessly over the past 3 years to create a strong channel of exchange between in-development countries. Your orders honor the creativity and skill of individuals across In-development countries, providing a vital source of income that makers use to shape their world by their own design.

With a rotating inventory of more than 1000 products available for purchase, it’s easy to become overwhelmed. We want you to have a pleasant shopping experience, so we strive to make shopping in our site fast, secure and easy.


Our minimum online wholesale order is 50 sets of 3.

In order to view wholesale pricing and place orders, you must be a registered buyer planning to resell our products through a store or online catalog (register here).

Reselling tom-bag by Fabiola products on Etsy and similar maker marketplaces is a violation of the platform’s rules for handmade goods.

We ship via UPS ground, and charge you for the cost of shipping plus a small boxing fee.

We accept most credit card payment and PayPal for all orders.

We strive to promptly ship orders from our warehouse in Hagerstown, Maryland. We typically ship orders within 1-5 business days after they are placed.

We strive to keep all items stocked in our warehouse. If an item sells out, we will indicate its expected arrival date on the product detail page.

None of our items are available for sale to the general public at tom-bag.comas this is a B2B platform.


Credit Card:

If you are a privately owned store, your orders must be prepaid by either wire transfer, credit card or PayPal. We accept most credit cards. Your information is securely processed via our merchant gateway. If you wish to know your order total before we charge your credit card, please contact Customer Service.

PayPal Express:

Clicking the PayPal Express button during checkout gives you the option to pay for your orders with your PayPal balance, or with PayPal Credit. Click here to learn more about this financing service.

About Authorization and Capture:

When you place an order using a credit card or PayPal, an authorization is created that holds the funds for the amount of your order until we are ready to ship and finalize your payment. At final capture, we add shipping costs to the original authorization and complete the payment, thus fulfilling and closing the authorization.


We are happy to expedite processing of your order, upon request. Rush orders will incur a $25.00 rush fee during final invoicing and must be placed before 10:00 a.m. Pacific time. To request a rush order, please leave us a note in the Comments field during checkout, or text us before call at 001 240 675 0625 to speak with a Customer Service. We reserve the right to inform you if a rush order is not possible due to extenuating circumstances.


We welcome you to use our product images on your website and in your social media. If you need high resolution product images, please contact us.

Maker’s Right to Privacy:  We do not authorize the use of artisan images displayed on our website. We also kindly request that you respect each maker’s humanity and right to privacy in any copywriting on your website or in printed materials. Using phrases like “our artists” implies ownership, and should not be used to refer to other individuals. We prefer to instead use terms that highlight the talent and individuality of our entrepreneur partners. . We hope you understand and adhere to our commitment to represent all individuals respectfully on global networks.


We ship most domestic orders via UPS Ground shipping. We receive a commercial discount based on volume of boxes shipped that helps save you money. We also ship smaller orders via USPS Priority Mail Flat Rate.

We strive to keep shipping costs as low as possible for our customers while ensuring the safety of the merchandise during transit. With every order requesting a unique variety of products in all shapes, sizes, weights and levels of fragility, we unfortunately cannot make a general rule about what percentage of your order total shipping costs will comprise.

Here are a few guidelines for shipping costs:

  • Large items, even if they are lightweight, incur higher shipping costs due to the volume of the shipping box.
  • Heavy items, even if they are small, incur higher shipping costs due to the weight of the shipping box.
  • Fragile items like ceramics often incur higher shipping costs, as additional packaging is required to ensure no damage to the item occurs.
  • Orders comprised mainly of closeout merchandise are often subject to higher shipping-to-total percentages since the merchandise is being sold at a lower price.

We are happy to provide you with a shipping estimate before your order is finalized. Please contact Customer Service if you would like to be contacted with a shipping estimate.

International Shipments:  We require international businesses to utilize a freight forwarding service located in the United States. We will ship your order via UPS Ground to the forwarder, and they will consolidate your order with other shipments going to your country.

Click here to search the Federal Maritime Commission’s list of licensed freight forwarders.

Click here to visit forwarders.com to search for air freight forwarders.


We understand that on occasion, a buyer may not be completely satisfied with merchandise received due to personal taste. To arrange a return, please contact Customer Service or call us between 8 a.m. and 4 p.m. Pacific time at 001 240 675 0625. All returns must be initiated within 7 business days from receipt of merchandise, and are subject to a 15% restocking fee. Items damaged in return transit due to inadequate return packaging will not be refunded.

Damage Claims

Our order fulfillment team works hard to ensure that your order arrives in perfect condition. Occasionally, conditions beyond our control during shipping result in damage. If your merchandise arrives damaged, please submit a Damage Claim Form through the link below within 7 business days to arrange a claim, replacement or account credit.

To expedite processing of claims, please complete this form and upload images of the damage.

Claims for damaged merchandise will not be honored after 30 days from receipt of the order. Please keep all packaging materials and merchandise in the original box for UPS inspection.

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