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How to pre-order returning products

We love giving artists reorders for their beautiful work, and appreciate your willingness to reserve incoming stock for your store.

When a sea container lands at a port city in the United States, that typically means that the shipment will be coming by train and then truck to our warehouse within the coming month. In a perfect world, every shipment would come right on schedule. In the real world, situations beyond our control sometimes result in delays.

Once a shipment departs from overseas, we make the out-of-stock items visible on our site again, and open up pre-ordering. You’ll recognize the items that are soon to return by their blue PRE-ORDER banner.
After you’ve reviewed the returning items, please get in touch with us to place a preorder.

A few things to remember:
  • You’ll need to arrange for payment when you place your pre-order.
  • Once we receive and unload the shipment, we’ll notify you that your order will be shipping soon.
  • You’ll have three business days after notification to add items to your pre-order or make changes.
  • If you do not contact us within three business days, we will ship your order as originally requested.
  • As always, if you wish to know your total with shipping charges, please let us know in advance.

Ready to pre-order?

First, write down your SKUs and quantities.

We’ll let you know if we have any questions, or if the quantity you’ve ordered exceeds the incoming stock.

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